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ICT Service Desk Anlayst - Windows - Federal Government

Reference #:
JF/LS0335
Title:
ICT Service Desk Anlayst - Windows - Federal Government
Worktype:
Contract
Location:
ACT
Remuneration:
$Neg
 
Description:
  • High Profile Federal Government Department
  • 6 Month contract PLUS Extensions
  • Rewarding hourly rates!

A highly regarded Federal Government department is looking to engage Multiple experienced ICT Service Desk Officers to join a talented team to assist in provide Help Desk support to the Departments secure Networks. This is a long term contract – initially 6 months in duration with a 12 month extension options.

Responsibilities will include, but are not limited to;
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance ;
  • Log, and process emails in job queues through an ITSM database;
  • System administration of the wide-araand voice networks and associated facilities;
  • Problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas; and
  • Assist in the development and maintenance of policies, standards and procedures for the operation of the section.
The successful candidates will have the following experience :
  • Demonstrated experience in providing onsite support and working within a Help Desk environment.
  • Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.
  • Experience with Problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas.
  • Demonstrate the ability to work well in a team environment and have strong client service skills.
  • A strong client service focus.
This is a great opportunity for Multiple ICT Service Desk Officrs/b> looking to join a reputable government organisation. The Successful incumbents will be offered an initial 6 month contract PLUS a 12 month extension. This is a rare opportunity to join a High Profile Government department. If you have the required skills, DON’T DELAY, APPLY NOW please forward your resume to jobs@hitechaust.com quoting ref number LS0014 today! For more opportunities go to www.hitechaust.com

 

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