Recruitment & Consulting Specialists Since 1993. | Phone+61 2 9241 1919

Job Details

Multiple Contact Centre Officers - Customer Service, Compliance, Complaints - Fed Govt
Reference #: JF/JB0539
Title: Multiple Contact Centre Officers - Customer Service, Compliance, Complaints - Fed Govt
Category: ICT
Location: NSW
Work Type: Contract
Remuneration: $Neg
Term: 6 months + 6 months
Description:
  • Progressive Federal Government Agency!
  • Multiple roles - Close to public transport!!
  • 6 month contracts + contracts
One of Australia’s most progressive Federal Government Departments is looking to engage MULTIPLE enthusiastic and skilled Customer Service Officers / Contact Centre Officers to work within a diverse team, managing both inbound and outbound calls. The successful candidates will secure a 6-month contract partnered with a 6-month extension option, at a competitive hourly rate

The successful Customer Service Officers / Contact Centre Officers will be responsible for, but not limited:
  • Inbound/outbound call management
  • Email inbox management
  • Meeting KPIs with respect to, for example, call volumes, problem resolution and record-keeping
  • Contributing to a culture of high performance regarding identifying callers’ needs, clarifying information, assessing issues, and providing solutions and/or alternatives
  • Identifying recurring issues, problems, questions and escalating as necessary

This is a fantastic opportunity for MULTIPLE motivated and driven Customer Service Officers / Contact Centre Officers looking to join a reputable Federal government Agency, who will offer stable work for the next two years! You will be offered an initial 6-month contract, partnered with a 6-month extension option. DON\'T DELAY, APPLY NOW please forward your resume to jobs@hitechaust.com quoting ref number JB0539 today! For more opportunities go to www.hitechaust.com.
Job Application

(Only pdf & doc/docx files)