• Work with a leading Federal Government agency on high-impact projects
• 12-month contract + 12-month extension options
• Opportunity to obtain a security clearance!

A high-profile Federal Government Department is seeking an experienced IT Support Analyst/Service Desk Analyst to join their team. This position is crucial to ensuring Agency Senior Executive staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. This role will be based in Melbourne with the successful IT Support Analyst/Service Desk Analyst securing an initial 12-month contract with a 12-month extension options and a lucrative hourly rate.  

The successful IT Support Analyst/Service Desk Analyst will be responsible for, but not limited to:

• Responding to support requests to enable problem resolution and promptly refer unresolved calls as appropriate
• Ensuring that documentation is available and in an appropriate format for those providing or receiving support
• Assisting in the production of relevant technical documentation and instructions

The successful Service Desk Analyst will have experience in the following:

• Building and sustaining effective working relationships with team members and actively participating in teamwork and group activities
• Resolving problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action
• Strong organisational and documentation skills with the ability to provide reports and proposals for improvement

This is a great opportunity to work within a high-profile Federal Government Department and work on an interesting program of work! The successful Service Desk Analyst be offered a 12-month contract with 2 x 12 months of extension options, and a rewarding hourly rate! If you have the required, skills, and, experience, APPLY, NOW. Please, forward, your, application, to jobs@hitechaust.com quoting reference number LS1864.  For more exciting job opportunities go to www.hitechaust.com