• Exciting opportunity within a Federal Government Department
• 12 month contract + 3 x 12 month extension
• Rewarding hourly rates $$$

A leading Federal Government department is looking to engage a skilled IT Desktop Support to join a highly capable team. In this you will assist the Regional Onsite Support team with IT desktop support services and/or IT project delivery. The successful IT Desktop Support will be offered a 12 month contract with 3 x 12 month extensions!

The successful IT Desktop Support will be responsible for, but not limited to:

• Providing second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.
• Actioning the team’s ticket queues and subsequent resolution actions.
• Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly.

The successful IT Desktop Support will have experience in the following:

• Experience supporting operating environments such as Active Directory, Win10/11 laptops, and workstations, M365, Azure Virtual Desktops and iOS.
• Proven experience in a technical support role, supporting large numbers of users nationally.  
• Exposure in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
• Ability to effectively utilise Ivanti or similar IT Service Management tools.

This is a great opportunity with a Federal Government department where you will provide your expertise and support! The successful IT Desktop Support will be offered an initial 12 month contract with 3 years of extension options. If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number RF0472. For more exciting job opportunities go to www.hitechaust.com.