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Senior Service Designer - Federal Government
Reference #: JF/RF0007
Title: Senior Service Designer - Federal Government
Category: ICT
Location: NSW
Work Type: Contract
Remuneration: $Neg
Term: 12 Months
  • Innovative Federal Government Department with essential Digital Projects!
  • Initial 12 Month Contract starting ASAP!
  • Lucrative Contracting daily Rates $$
A Federal Government agency, driving essential services for a national audience are seeking skilled and experienced Senior Service Designer to join a fast-paced Agile national team based in Sydney, NSW. You will be designing the end-to-end journey of services based on evidence of user needs and strategic outcomes within the department. You will secure a contract that is initially for a minimum 12 months starting ASAP.

The successful Senior Service Designer will be responsible for, but not limited to;
  • Managing the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints and personas
  • Executing, delivering and advocating of best practice service design methods and processes to support the future design of services or improved customer experiences in existing services
  • Leading and delivering workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities
  • Creating and improving the teams design processes and developing new methods and tools
  • Overseeing and delivering contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way
The successful Senior Service Designer will need the below:
  • Minimum 5 years’ experience in human-centred design methods with a focus on Service Design/ Strategy/ Research
  • Demonstrated experience creating inspiring customer-centred design solutions
  • Strong Knowledge with process mapping and process improvement development and implementation
  • Proven experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions is advantageous
  • Ability to successfully delivery of end-to-end service designs on specific projects from discovery and ideation, to supporting production
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation
  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery
This is a superb opportunity not to be missed to join a reputable government organisation based in Sydney, driving critical National Digital Projects! The successful Senior Service Designer will be offered an attractive hourly rate and secure an initial 12-month contract starting ASAP! If you have the required skills and experience, DON\'T DELAY, APPLY NOW. Please forward your application to quoting reference number RF0007 For more exciting job opportunities go to
Job Application

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