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Senior Service Designer - Federal Government
Reference #: JF/RF0007
Title: Senior Service Designer - Federal Government
Category: ICT
Location: NSW
Work Type: Contract
Remuneration: $Neg
Term: 12 Months
Description:
  • Innovative Federal Government Department with essential Digital Projects!
  • Initial 12 Month Contract starting ASAP!
  • Lucrative Contracting daily Rates $$
A Federal Government agency, driving essential services for a national audience are seeking skilled and experienced Senior Service Designer to join a fast-paced Agile national team based in Sydney, NSW. You will be designing the end-to-end journey of services based on evidence of user needs and strategic outcomes within the department. You will secure a contract that is initially for a minimum 12 months starting ASAP.

The successful Senior Service Designer will be responsible for, but not limited to;
  • Managing the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints and personas
  • Executing, delivering and advocating of best practice service design methods and processes to support the future design of services or improved customer experiences in existing services
  • Leading and delivering workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities
  • Creating and improving the teams design processes and developing new methods and tools
  • Overseeing and delivering contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way
The successful Senior Service Designer will need the below:
  • Minimum 5 years’ experience in human-centred design methods with a focus on Service Design/ Strategy/ Research
  • Demonstrated experience creating inspiring customer-centred design solutions
  • Strong Knowledge with process mapping and process improvement development and implementation
  • Proven experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions is advantageous
  • Ability to successfully delivery of end-to-end service designs on specific projects from discovery and ideation, to supporting production
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation
  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery
This is a superb opportunity not to be missed to join a reputable government organisation based in Sydney, driving critical National Digital Projects! The successful Senior Service Designer will be offered an attractive hourly rate and secure an initial 12-month contract starting ASAP! If you have the required skills and experience, DON\'T DELAY, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number RF0007 For more exciting job opportunities go to www.hitechaust.com
Job Application

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