• Initial 12-month contract + 12-month extension option
• Hybrid work arrangements in ACT, QLD, VIC, or SA
• Rewarding hourly rates $$$

A leading Federal Government agency is seeking an experienced Platform Support Lead to join their Technology Services Division. This is an exciting opportunity to lead the support of a highly complex and business-critical enterprise CRM platform. You will drive operational excellence, streamline support processes, and mentor a team of senior engineers, ensuring smooth delivery of services and system improvements.

As the Platform Support Lead, you will play a key role in managing platform support operations, coordinating across multiple technical teams and stakeholders, and fostering a collaborative team culture. You’ll also be involved in major incident response, release planning, and continuous improvement initiatives to support one of the most significant national digital platforms.

The successful Platform Support Lead will be responsible for, but not limited to:

• Leading a team of senior engineers to support a complex enterprise CRM platform.
• Driving process development, documentation, and implementation to enhance service delivery.
• Coordinating incident management, testing activities, and change approvals with internal teams and external vendors.
• Building strong relationships with stakeholders to deliver an effective and evolving support model.

The successful Platform Support Lead will have experience in the following:

• 5+ years leading ICT support teams with proven leadership and mentoring capabilities.
• Strong background in supporting or managing complex CRM/business systems.
• Demonstrated problem-solving skills and ability to translate technical concepts into clear solutions.
• Proactive stakeholder management and continuous improvement focus.

This is a fantastic opportunity to join a high-profile Federal Government agency and make a significant impact. If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number GM0084.

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