• Initial 6-month contract + extension options!
• Melbourne CBD location | Hybrid working arrangements!
• Rewarding hourly rates!

We are seeking an experienced Lead Service Designer to join a high-profile Federal Government digital transformation program. This exciting opportunity will see you lead human-centred service design activities across complex service environments, helping to shape and improve digital services for a broad range of users and stakeholders. The successful Lead Service Designer will secure an initial 6-month contract, based in Melbourne, with extension options available and rewarding hourly rates on offer.

The Lead Service Designer will be responsible for:

• Leading end-to-end service design activities across discovery, design and delivery phases.
• Conducting user research, stakeholder engagement and co-design workshops.
• Developing journey maps, service blueprints and future-state service models.
• Translating research insights into actionable requirements and business outcomes.
• Collaborating with multidisciplinary teams to deliver user-centred digital services.

The Lead Service Designer will have experience in:

• Leading service design initiatives within large-scale digital transformation programs.
• Human-centred design, user research, journey mapping and service blueprinting.
• Facilitating workshops and engaging stakeholders to drive outcomes and consensus.
• Australian Government digital service standards, accessibility and best practices.
• Strong communication, presentation and stakeholder management skills.

This is a fantastic opportunity for an experienced Lead Service Designer to play a key role in a major Federal Government transformation program, delivering meaningful improvements through innovative and evidence-based service design practices. DON\'T DELAY, APPLY NOW! Please forward your resume to jobs@hitechaust.com, quoting reference number JA1414 today! For more exciting opportunities, visit www.hitechaust.com.