• Work with a leading provider of printing and IT solutions across the Canberra region
• Deliver hands-on technical support across printing equipment, software, and IT systems
• Competitive contract opportunity with ongoing training and development

About the Company

This established organisation is a leading provider of printing solutions and IT services, supporting businesses of all sizes. With a strong focus on innovation, sustainability, and customer service, the company delivers reliable and efficient solutions tailored to client needs.

The team is known for its collaborative culture and commitment to delivering high-quality technical support and service excellence.

About the Role

We are seeking a proactive and customer-focused Technical Services Representative to join the team on a contract basis. This role involves delivering both remote and on-site technical support to clients across the Canberra region.

You will be responsible for troubleshooting technical issues, maintaining printing and IT systems, and ensuring a high level of customer satisfaction.

In this role you will:

• Respond to customer inquiries and diagnose technical issues across printing equipment and IT systems
• Perform on-site service tasks including consumable replenishment, parts replacement, and equipment handling
• Manage collection and delivery of recycling boxes within set timeframes
• Collaborate with internal technical teams to resolve complex issues
• Maintain accurate documentation of service activities and support records
• Contribute to service improvements through feedback and recommendations

You will work closely with customers and internal stakeholders to ensure service delivery meets agreed standards and timelines.

Skills and Experience

• Demonstrated experience in a technical support, help desk, or field service role
• Exposure to printing technologies, IT systems, or related environments
• Strong troubleshooting and problem-solving capabilities
• Ability to manage time effectively and meet service targets and deadlines
• Excellent communication skills with the ability to engage with customers and team members
• Strong attention to detail with accurate record-keeping skills
• Commitment to delivering high-quality customer service
• Valid driver’s licence and ability to travel to customer sites
• Flexibility to work both on-site and remotely

Benefits and Culture

This is an excellent opportunity to join a respected and growing organisation where you will be supported by a collaborative and knowledgeable team.

You will benefit from:

• Competitive contract rates
• Ongoing training and professional development
• A supportive and team-oriented work environment
• Exposure to a variety of technologies and customer environments