• Contribute to a high-profile Federal Government program!
• Initial 6-month contract + 6 month extensions!
• Rewarding hourly rates!

We are seeking Service Desk Officers to join a high-performing Federal Government Department. The successful Service Desk Officers will provide support across a range of functions to support a successful implementation of a new Case Management System (CMS). The successful Service Desk Officers will secure an initial 6-month contract with the view to be extended for 6 months and receive a rewarding hourly rate.

The Service Desk Officers will be responsible for but not limited to;

• Responding to queries from external providers (OPCs) and clients that are related to access, technical or administrative queries.
• Completing overflow tasks or administration.
• Updating client consent forms.
• Assisting in escalated system tickets/issues and escalate to technical & non-technical staff as required.
• Creating new worker profiles in-system and making changes to worker profiles in-system as needed
• Provide new CMS access to staff and contractors

The Service Desk Officers will have experience in the following:

• Demonstrated experience in an ICT Service Desk environment
• Practical and procedural knowledge relating to troubleshooting issues with a client management system; with a preference for Salesforce-branded systems.
• Strong experience with Salesforce

This is an exciting opportunity for Service Desk Officers looking to join an innovative Federal Agency. This long-term opportunity offers an excellent working environment and rewarding contracting rates. A non-ongoing fixed term arrangement is also available if preferred. If you have the required skills, DON’T DELAY, APPLY NOW. Please call Hitech at 02 9241 1919 or forward your resume to jobs@hitechaust.com, quoting ref number LS2097 today! For more opportunities, go to www.hitechaust.com.