• Work with a high-impact cyber intelligence agency on cutting-edge ICT service delivery
• 3 year contract!!
• Attractive hourly rate

A high-profile Federal Government agency is seeking an experienced ITSM Service Manager to oversee IT service management processes supporting critical national security initiatives. This is a unique opportunity to contribute to Australia’s cyber and intelligence capabilities. The successful candidate will secure an initial 12-month contract with two 12-month extension options and a rewarding hourly rate.

The ITSM Service Manager will be responsible for:

• Developing and updating ITSM documentation in alignment with ITIL v4 best practices
• Designing and implementing ITSM processes
• Conducting ITSM process reviews to ensure compliance and drive continuous improvement
• Collaborating across Defence stakeholders to ensure successful service delivery alignment
• Preparing high-level briefings and presentations for executive stakeholders
• Contributing to business process improvement and organisational policy development

The successful ITSM Service Manager will have:

• Minimum 5 years\' experience in ITSM and Service Delivery, ideally within a Defence environment
• Proficiency in ITIL v4 and practical implementation of service management frameworks
• Demonstrated skills in process improvement, technology service management, and stakeholder engagement
• Strong analytical, problem-solving and communication capabilities

This is a rewarding opportunity to work within a mission-critical government department and contribute to national cybersecurity. The successful candidate will enjoy a 12-month contract with 2 x 12-month extension options and excellent conditions.

This is a rewarding opportunity to work within a mission-critical government department and contribute to national cybersecurity! The successful Manager ITSM Service Manager be offered a 12 month contract with 2 x 12 months of extension options, and a rewarding hourly rate! If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number NL1119. For more exciting job opportunities go to www.hitechaust.com