• 18-month contract
• Attractive hourly rate | Hybrid work model based in Canberra
• Support a major Federal Government agency’s digital transformation

A leading Federal Government agency is seeking multiple Service Desk Analysts to join its dynamic Operations Branch. This is an exciting opportunity to contribute to the department’s digital agenda by delivering high-quality ICT support and customer service across a wide range of technologies.

The successful Service Desk Analysts will be responsible for, but not limited to:

• Acting as the first point of contact for ICT support via phone, email, live chat, and walk-ups
• Logging and managing incidents and service requests using ServiceNow
• Providing first-level troubleshooting for hardware, software, and network issues
• Supporting users with password resets, account unlocks, and Microsoft 365 applications
• Escalating unresolved issues to Level 2/3 teams and contributing to the knowledge base
• Participating in Agile delivery and testing activities, including UAT and defect tracking

The successful Service Desk Analysts will have experience in:

• Service desk or call centre environments (ServiceNow experience desirable)
• Providing excellent customer service and clear technical communication
• Troubleshooting Windows OS, Microsoft 365, and common business applications
• Working in fast-paced environments and managing multiple priorities
• Applying ITIL principles and using remote support tools
• Demonstrating a proactive, customer-focused, and team-oriented approach

This is a rewarding opportunity to work in a hybrid environment with a collaborative and forward-thinking team. If you\'re a motivated service desk professional ready to support critical digital services, APPLY NOW! Please forward your application to jobs@hitechaust.com quoting reference number NL1150. For more exciting job opportunities, visit www.hitechaust.com.