- Contribute to a high-profile Federal Government program!
- 2 year contract
- VIC, WA & SA locations with flexible working arrangements!
A leading Federal Government organisation is seeking to engage an experienced Service Desk Officer to join a high-performing operational team supporting a critical case management system. The successful Service Desk Officer will play a key role in ensuring the smooth day-to-day operation of helpdesk services, supporting users, resolving system issues and contributing to continuous improvement activities across a large-scale service delivery environment
The successful Service Desk Officer will secure an initial 12-month contract with extension options, based across VIC, WA or SA with flexible working arrangements.
The Service Desk Officer will be responsible for but not limited to;
- Managing helpdesk tickets, system queries and user access requests
- Monitoring inboxes and ticketing systems (JIRA) to prioritise and resolve issues
- Supporting Salesforce-based case management systems and troubleshooting user issues
- Developing and maintaining documentation, procedures and training materials
- Assisting with reporting, data quality checks and continuous improvement initiatives
The Service Desk Officer will have experience in the following:
- Demonstrated experience working in an ICT Service Desk or support environment
- Experience supporting CRM platforms, ideally Salesforce or similar systems
- Strong problem-solving skills with the ability to triage and escalate issues appropriately
- Excellent communication skills and ability to support a broad range of stakeholders
- Ability to work independently while contributing to a collaborative team environment
This is an exciting opportunity for a Service Desk Officer looking to join an innovative Federal Agency. The successful Service Desk Officer will be offered an initial 12-month contract with the view to extend! If you have the required skills DON’T DELAY, APPLY NOW please forward your resume to jobs@hitechaust.com < quoting ref number NL1220 today! For more opportunities go to www.hitechaust.com.
+61 2 9241 1919